1. Introduction

This Privacy Policy explains how IG Academy Inc. (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you visit dram.iselinegandaho.com, use our products or services, interact with our marketing, or communicate with us.

We are based in Quebec, Canada. We aim to comply with applicable privacy laws, including Canada’s PIPEDA, Québec’s privacy law (Law 25) where applicable, and depending on where you are located, other laws such as the GDPR and California privacy laws (CCPA/CPRA).

We have designated a Privacy Officer responsible for ensuring compliance with applicable privacy laws. Contact information is provided at the end of this Policy. 

By using our website or services, you consent to the practices described in this Policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect personal information in three main ways:

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Contact information: name, email address, phone number, mailing address

• Account information: username, password, preferences

• Transaction information: purchase history, billing details (payment card details are processed by our payment processors; we do not store full card numbers)

• Communications: messages you send us (email, chat, SMS, social media messages), support requests, feedback

• Registration and participation data: event or webinar registrations, survey responses, contest entries

• User content you choose to share: testimonials, reviews, comments, or submissions you post or send to us (note: content submitted for publication may become publicly visible)

• Marketing preferences: your opt-ins/opt-outs for email and SMS marketing

2.2. Information Collected Automatically

When you use our website, we may automatically collect:

• Device information: IP address, browser type, operating system, device identifiers

• Usage data: pages visited, links clicked, time spent, referring URLs

• Location data: general geographic location based on IP address

• Cookie/pixel data: online identifiers and browsing activity collected through cookies and similar technologies 

2.3 Information from Third Parties

We may receive information from third-party sources, such as social media platforms (when you interact with us there), advertising/analytics partners, payment processors and public databases.

3. How We Use Your Information

We only collect and use your information when we have a valid reason to do so, such as to fulfill a contract with you, comply with legal obligations, pursue legitimate business interests, or with your consent. Specifically, we use your information to:

• Provide products and services: deliver purchases, provide access, fulfill orders, offer support, manage accounts.

• Operate events and registrations: webinars, challenges, bookings, confirmations, reminders

• Communicate with you: Send transactional messages, respond to inquiries, deliver requested information, important updates

• Send marketing (with consent): Send promotional content, newsletters, and offers (with your consent)

• Process payments and prevent fraud: billing, transaction verification, security

• Improve our website and services: analytics, testing, performance monitoring

• Run advertising and measure results: attribution, conversion tracking, audience measurement

• Meet legal obligations: tax, accounting, responding to lawful requests, enforcing terms

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to keep the website working, remember preferences, understand traffic and performance, measure advertising, and (where enabled) show relevant ads. These may be first-party (set by us) or third-party (set by service providers).

4.1. Types of Cookies

• Essential cookies: Required for basic site functionality (login, security, navigation). These cannot be disabled.

• Analytics cookies: Help us understand how visitors interact with our site

• Functional cookies: Remember your preferences and settings

• Marketing cookies: Used to deliver relevant advertisements and track campaign performance

4.2 Consent for Cookies

Where required by law, we obtain your consent before placing non-essential cookies. You can manage preferences through our cookie consent tool (if displayed) or your browser settings.

4.3. Third-Party Technologies

We may use third-party analytics and advertising tools that place their own cookies on your device. These may include web analytics services, social media platforms, and advertising networks. These third parties have their own privacy policies governing their use of your information.

4.4 Your Choices

You can control cookies through your browser settings (block, delete, or limit cookies), device settings, or industry opt-out tools for interest-based advertising. Blocking cookies may affect site functionality.

Do Not Track: Our site does not currently respond to “Do Not Track” browser signals.

5. SMS and Email Communications

5.1 Consent

We only send marketing communications (email or SMS) with your express consent. You may opt in through our website forms, during checkout, or by other clear affirmative action. We keep records of your consent. We comply with Canada's Anti-Spam Legislation (CASL): we only send commercial electronic messages with your consent, identify ourselves in every message, and provide a clear unsubscribe mechanism.

5.2 SMS Messaging

If you opt in to receive SMS/text messages, we will use your mobile number to send messages related to the program or service you joined (confirmations, reminders, follow-ups, updates, and promotional content where you consented).

• Opt-in required: You will only receive marketing texts if you consented. We may use a confirmation step as additional verification.

• Message frequency: Varies based on your interactions and preferences

• Carrier rates: Message and data rates may apply

• STOP to opt out: Reply STOP to any message to unsubscribe.

• HELP for assistance: Reply HELP for assistance

• No purchase required: Consent to SMS is not a condition of purchase.

Important: We do not sell, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent records to third parties or affiliates for their marketing or promotional purposes. We only share this data with service providers strictly necessary to deliver messages (messaging platforms, carriers, aggregators).

5.3 Opting Out

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email. To stop SMS messages, reply STOP to any message. You may also contact us directly. Even after opting out, we may still send non-marketing messages necessary to deliver what you requested (receipts, access links, service notices).

6. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Companies that perform services on our behalf (hosting, payment processing, email and SMS delivery, analytics, advertising, CRM and automation tools, customer support). These providers only access information necessary to perform their functions and are contractually bound to protect it.

• Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

• Legal requirements: When required by law, court order, or government request, or to protect our rights, safety, or property.

• With your consent: For any other purpose with your explicit agreement.

7. International Data Transfers

We may store or process personal information in Canada, the United States, or other countries where we or our service providers operate. Laws in those locations may differ from your local laws.

Before transferring personal information outside Quebec or Canada, we assess whether the recipient jurisdiction provides adequate privacy protection. Where required (including for EEA/UK transfers), we use appropriate safeguards such as contractual protections.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and purpose:

• Transaction and accounting records: Retained for the period required by tax and accounting laws (typically 6-7 years in Canada)

• Account information: Retained while your account is active and for a reasonable period after closure

• Marketing consent records: Retained as long as you remain subscribed, plus a reasonable period thereafter to demonstrate compliance

• Analytics data: Typically retained in anonymized or aggregated form

When no longer needed, we securely delete or anonymize your information.

9. Data Security

We implement reasonable technical and organizational measures to protect your information, including encryption, access controls, and secure data storage. However, no method of transmission or storage is 100% secure.

If a breach creates a legal notification duty, we will notify affected individuals and regulators as required.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information, subject to legal exceptions

• Portability: Request a copy of your data in a structured, commonly used electronic format

• Withdraw consent: Withdraw consent at any time where processing is based on consent

• Object: Object to certain processing activities

• Automated decisions: If we make decisions about you using solely automated processes that significantly affect you, you have the right to be informed and to request human review

• De-indexation: If your personal information is publicly available through our services and causes you harm or is no longer necessary, you may request its removal or de-indexation

• Complaint: Lodge a complaint with a supervisory authority

To exercise these rights, contact us using the information below. We will respond within the timeframes required by applicable law (typically 30 days). We may verify your identity before processing your request.

10.1 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights. We do not sell your personal information.

10.2 European Residents

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR). Our legal bases for processing include your consent, contract performance, legitimate interests, and legal obligations. You may lodge a complaint with your local data protection authority.

11. Children's Privacy

Our services are not directed to children under 16 years of age (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children without parental consent where required by law. If we learn that we have collected information from a child without appropriate consent, we will delete it promptly. If you believe we have information about a child, please contact us.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we may provide additional notice (such as a notice on our website or by email). Your continued use of our services after changes constitutes acceptance of the updated Policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer:

• Privacy Officer: Iseline Gandaho

• Company: IG Academy Inc.

• Email: [email protected]

We will respond to your inquiry within the timeframes required by applicable law.

14.1 Privacy Complaints

If you are not satisfied with our response, you may file a complaint with the appropriate authority:

• Other Canadian residents: Office of the Privacy Commissioner of Canada (www.priv.gc.ca)